Privacy policy

About this policy

This website is the professional brand website of Dr Yvonne Nguyen (“Dr Nguyen”, “we”, “us” or “our”). It provides information about Dr Nguyen's experience, areas of professional interest and consulting locations.

The website is separate from Central Sydney Dermatology, Northern Sydney Dermatology & Laser and Virtual Dermatology. Those organisations are responsible for the health services they provide and for the patient and health information they collect.

Information this website may collect

Depending on how you use the website, we may receive:

• technical information ordinarily generated when a website is visited, such as an IP address, browser and device type, requested pages, date and time, and security or error logs;
• limited information stored in your browser to remember interface or accessibility preferences; and
• your name, email address and the contents of a message if you choose to contact us by email.

This website does not currently provide an onsite enquiry form, patient portal or medical-record service, and it does not use advertising pixels to create marketing profiles.

Health information and medical enquiries

Please do not send medical histories, photographs, referrals or other sensitive health information to the brand website's email address. Contact the relevant clinic using the details on the website so it can direct you to an appropriate and secure channel.

If you nevertheless include health information in an email to us, we will use it only as reasonably necessary to respond, redirect the enquiry or meet a legal obligation. Email is not monitored for urgent medical issues. In an emergency, call 000.

Bookings and external services

Appointment links and booking windows are provided by external services. When you choose a location or telehealth option, information you enter is collected by the selected booking provider and the relevant clinic or telehealth provider—not by this brand website.

Before entering personal or health information, please read the privacy policy and booking terms presented by that provider and, where available, the privacy policy of the clinic delivering the service.

Maps, links and service providers

The website uses embedded Google Maps to show consulting locations. When a map loads, Google may receive technical information and may use cookies or similar technologies in accordance with its own policy.

We may also use hosting, security and technical service providers to operate the website. These providers may process limited technical information on our behalf. Some external providers may process information outside Australia; their published policies explain their locations and practices.

How information is used and disclosed

Information handled through this website may be used to:

• operate, secure, maintain and improve the website;
• diagnose faults, prevent misuse and understand website performance;
• respond to an email or privacy request; and
• comply with applicable law or protect legal rights.

We do not sell personal information. We may disclose it to a service provider performing the purposes above, where you ask us to do so, or where disclosure is required or authorised by law.

Security and retention

We take reasonable steps appropriate to this website to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including security, record-keeping and legal requirements. It is then deleted or de-identified where reasonably practicable.

Changes to this policy

We may update this policy when the website, its service providers or legal obligations change. The current version and its effective date will remain available on this page.